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Payment and cancellation details

Free cancellation up to 24h before check-in
Payment will be made in the accommodation's currency

Payment and charges

  • The charge you'll see on your account will be: "Travel Payment".
  • You're paying the total accommodation amount in advance.

Cancellations and no-shows

  • If you book with less than 24h notice, it won't be possible to cancel.
  • If you cancel within the deadline, we'll refund the amount paid.
  • The hotel reserves the right to charge 100% of the amount if you don't show up or cancel outside the deadline.

Need help?

Monday to Thursday from 9am to 12:00am (UTC/GMT +1)

Friday from 9am to 9:00pm (UTC/GMT +1)

Saturdays, Sundays and holidays from 9:30am to 6:30pm (UTC/GMT +1)

You can contact us via Whatsapp

You can write to us at: hello@byhours.com

  • 🇪🇸 Spain: +34 602 225 694
  • 🇨🇴 Colombia: +57 1 4898 378
  • 🇲🇽 Mexico: +52 55 8526 4283
  • 🇫🇷 France: +33 1 7890 2675
  • 🇬🇧 United Kingdom: +44 20 3769 0610